News

2013 Annual Survey Results

Who Responded…

A total of 106 responses (or 16%) were received. The majority of respondents were parents of the individuals served. The majority of responses pertained to the service coordination program.

What They Thought…

The majority of responses were that services received in 2013 were better than expected. Comments related to services highlighted the importance of the individual staff member’s role in how a family or individual rates the service delivery.

Individuals and families would like to see improvements in communication and connection to services The majority of responses were that staff demonstrated positive characteristics. The two areas which ranked the highest were “Responsive” and “Positive Attitude.”

Who Responded…

A total of 106 responses (or 16%) were received. The majority of respondents were parents of the individuals served. The majority of responses pertained to the service coordination program.

In their own words…

Excerpts from the survey… “Everyone we've had contact with has been very professional.”
“I think Catholic Charities is a well-organized agency, and the workers are very helpful and competent.”
“I appreciate everything that is done to make my brother happy and healthy. Staff are great.”
“As always, we are happy with the staff who care for our daughter. They couldn't be more wonderful. They are compassionate and always advocating on her behalf with us. We thank God for them & Catholic Charities.”

What They Thought…

The majority of responses were that services received in 2013 were better than expected. Comments related to services highlighted the importance of the individual staff member’s role in how a family or individual rates the service delivery.

Individuals and families would like to see improvements in communication and connection to services The majority of responses were that staff demonstrated positive characteristics. The two areas which ranked the highest were “Responsive” and “Positive Attitude.”

75-83% of respondents rated the organization as doing very well or well/good in the areas that were identified for improvement from the 2012 Family and Individual Satisfaction Survey.

89% of respondents stated they knew who to speak to if they had a problem with any services or supports they were receiving. The two primary reasons listed for why respondents did not attend CCDS events were “time the event was held” and “not interested.” Survey respondents are interested in receiving information from CCDS about the OPWDD system, current changes and future planning for the families and individuals we serve.

94% of the individuals and families we serve would recommend us.

The majority of respondents had not visited our website(www.ccdservices.org) (82%) nor “liked” our FaceBook Page (82%)