Quality Assurance Need help to resolve a problem? Not satisfied with our services? We want your feedback. Please contact Peggy Maliski, Director of Quality Assurance, at: (518) 783-1111 and ask for the QA department or email This email address is being protected from spambots. You need JavaScript enabled to view it. . CLICK HERE to download OPWDD Incident brochure. CLICK HERE to download Justice Center Reporting and Investigations: Guidance for Individuals and Families. Additional information regarding the Individual and Family Support Unit can be found at the following link HTTP://WWW.JUSTICECENTER.NY.GOV/INDIVIDUAL-AND-FAMILY-SUPPORT-IFSU